Why Bistro BPO
As former restaurant operators, we understand the importance of balancing fantastic customer experience, productivity, and labor costs. Our goal is to take the stress of phone calls out of the restaurant. If the technology allows, we not only take orders but will also give order status and answer all customer inquiries. Our services increase the top line and will have major impacts on overall productivity.
We use all live agents throughout all our centers. Customers who call restaurants want to speak to an agent and are often off-put by AI. We want all customers to feel comfortable when calling their favorite restaurant.
Our clients and their store employees consider us an extension of their business. We have real time communication with the restaurant staff to make sure our agents are responding to their needs as they arise. This includes, changing specials, removing items from the menu, store hours changes and many other situations that arise.
